WHITIN
A real person reads every message. Tell us what you need.
Deciding between a 9 and a 9.5, checking whether a style comes in a wide, working out which pair suits a hospital shift or a rocky river — and tracking down which partner store handled your order. This is the inbox for all of it.
WHITIN Catalog Team
2118 SE Division Street
Suite 300
Portland, OR 97202
United States
This is a mail-only office in inner southeast Portland: no shop counter, no walk-in pickup. Please do not send shoes here. Every return travels back to the partner store that shipped the order, on that store’s label — the steps are on Returns & Exchanges.
Monday to Friday, 9:00 AM to 5:00 PM Pacific Time. Messages sent overnight or over the weekend are picked up the next working morning, and we aim to answer within one business day.
Send the length of your longer foot in centimeters and the style you are considering, and you will get a straight answer rather than a chart. It is the single fastest way to avoid a return.
Writing about running form, foot health or minimalist footwear, or running an audience that cares about it? Send a short note to [email protected] and it will find the right desk.
